UX Writing for the Handshake Mobile App

For the final project of my UX Writers Collective certification, I updated the copy and suggested pertinent design revisions for the mock “Handshake” app, a time tracker and payment tool for contractors working with clients.

My objective was to guide users and foster ongoing usage. I optimized the flow and clarity of the setup experiences for 2 user types (contractor and client), and created an onboarding email for first-time users. 

“It’s one of the best projects ever submitted – you caught every design flaw and had great insights and suggestions on how to fix them all, plus pointing out even more helpful functionality that the app lacks.”

– Founder, UX Writers Collective

Client setup flow mockup from designer

Client setup flow edits (pink) and update suggestions (comments) 


Contractor setup flow mockup from designer

Contractor setup flow edits (pink) and update suggestions (comments) 


First time onboarding email version updates

Version 1

SUBJECT LINE

Thanks for choosing Handshake to smoothly manage progress tracking and invoicing.

BODY

Hi {FirstName},

You’ve successfully signed up for your Handshake account. Next, log in to the app to get started on your first project! And if you’re ready, connect your payment method or invite others to the project.

Learn more about using Handshake at support.handshake.com. We’re available and eager to help – open a help ticket if you have any questions.

CTA

GET STARTED

Version 2

SUBJECT LINE

Get started with Handshake to track progress and invoice clients for your contract projects

BODY

Hi {FirstName},

You’ve successfully signed up for your Handshake account. Thanks for choosing to join us! You can log in now to get started.

Take a look at our how-to’s and tips at support.handshake.com. Also, we’re available and eager to help if you get stuck! Open a help ticket if you have any questions.

CTA

GET STARTED

I reframed the message, after considering the basic expectations of a user at this very early stage. The subject line reminds them what they’ll be able to do with Handshake, but the body steps back. They may be trying out different software or only in early talks with a client/contractor. Rather than asking them to do something they’re not ready for, like create a project, I point them to log in and find support.